Village Plaza has entered into a new six-year contract with XFINITY, effective August 1, 2025, to provide TV & Internet services. These costs are incorporated into the quarterly fees.
Here is a summary of the new services:
- Each VP household is entitled to up to 3 TV connections in the home. (If you have more than 3 TVs you will need to pay extra for the additional ones.
- You can keep your wired connections (and equipment) but you can also upgrade to wireless boxes.
- Unless you pay for 150+ hours of DVR service you will have 20 hours monthly DVR services available to you at no cost. Storage is ‘cloud based.’
- All your TV boxes can now have voice activated remote controls.
- You will be provided with internet services and modem AT NO CHARGE.
- You may set up your own equipment OR request In-home installation of services for $100
- IF YIU SELL YOUR UNIT, you must return all equipment to Xfinity, pay all outstanding charges and close their account. (Until you’ve taken this step you are responsible for any and all expenses associated with the home’s account.)
You will need to make your own arrangements with Xfinity to provide new service or in-home installation. Please do not call VP board members – you must make arrangements with Xfinity.
Ways to set up service with Xfinity, check on billing changes, or get equipment to install yourself:
- Call Xfinity Bulk Center 833 / 501-1893 and tell them you are in Village Plaza under a bulk contract to set up service or arrange for their in-house service call for $100.
- Call for billing issues; Standard Customer Service at 800-934-6489
- Visit Xfinity Store – 6511 S Tamiami Trl, (shopping center at Stickney Point and Tamiami) OR on University Parkway near Kohls
See the following for additional information:
How to Order New Equipment & Services – updated July 2026